Fast Food Industry is Going Upscale
Pret A Manger best illustrates the fast food industry food trend moving to upscale. The UK based sandwich shop chain with locations in New York, Chicago and Washington DC is an urban restaurant concept catering to upscale, urban, time starved, health conscious consumers. Fast food or Quick Service Restaurants menu offerings are super-sized meals which add to the already alarming obesity rate in the US. Pret A Manger is one QSR brand that is bucking the trend successfully.
I visited the Union Square Pret in Manhattan and it struck me that the menu and ambiance felt like fast casual yet it also operated like a quick service restaurant. Their menu offering was what I call "right-sized"… not supersized. I walked away with thinking Pre is pioneering a new segment called Upscale QSR.
Upscale QSR Food Trends
The fast food industry does not have a designator of Upscale QSR. But upscale fast food is one of those things that "when you see it, you know it". Why is this happening? Fast Casual has been the driving force of foodservice growth and Panera Bread and Chipotle Mexican Grill are highly visible examples to the consumer. Chipotle got a boost of free PR in the NBC Reality TV series, Americas Next Great Restaurant (which was a major flop) - Steve Ells, the founder, was one of the celebrity judges picking the next to-be successful fast casual restaurant.
QSR Restaurants McCafe and Tim Horton's moving Upscale
City TV in Toronto did a short news report on Fast Food Goes Upscale. Check out the video. The reporter visits a new McDonalds with what appears to be a new McCafe format. Besides the successful McCafe line of espresso beverages, the new McCafe format has soft lighting, plush chairs, granite countertops, jet black designer food trays and free WiFi.
The Canadian Donut Shop chain, Tim Horton is following suite with similar changes in plush seating and significant changes in restaurant ambiance. Tim Horton will be expanding their menu with upscale espresso drinks, ala McCafe.So, Why is the Fast Food Industry Moving Upscale?